Student Intake Assistant

Job Description

Student Intake Assistant

University, London, temp, £13.85-£14.00 p/h plus holiday pay accrual

Our client, a University in London, is looking for a Front of House / Student Intake Assistants to cover the start of the academic year. The role will be varied with some desk based work plus crowd interaction roles; being customer focussed is the key. This is to start on Friday 19^th September and will be for 3 weeks, working Monday to Friday.

The main duties of the Front of House Assistant role are: 

• Provide a warm welcome on reception, creating a positive first impression for guests
• Support the team in delivering excellent hospitality
• Managing significant numbers of new student arrivals
• Checking student identities
• Ensure all students receive the correct passes
• Work collaboratively with team members ensuring logs of any issues are maintained
• Checking passes of guests on their arrival escalating issues when necessary
• Providing help and support to students
• Entry pass management, for students and contractors
• Ensuring the reception areas are tidy and well maintained
• Undertake any other reasonable duties as required by the team

Skills and experience

• Prefer to have some reception experience or dealing with significant numbers of customers
• Experience of multi- tasking and controlling a reception barrier whilst delivering customer service
• For some roles, willingness to work outdoors is preferred
• Evidence of providing excellent customer service
• Display a positive outlook with a can-do attitude
• Knowledge of security functions across a large complex estate
• Experience of large numbers receiving guests to events
• Experience of working as part of a team
• Able to take ownership of a problem
• Ability to communicate verbally with people at all levels
• Must have IT skills including email

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