Visitor Service Assistant

Job Description

Visitor Service Assistant, Central London, temporary, flexible shifts, including weekends and evenings, £13.85 plus holiday pay
Join the team at one of the UK’s most iconic landmarks.

We are looking for friendly, reliable, and customer-focused individuals. This public-facing role is key to ensuring every guest enjoys a warm, informative, and memorable visit.

Key Responsibilities:

• Greet and assist visitors inside and outside the attraction

• Manage queues and provide directions or information

• Issue and collect media guides (audio headsets)

• Support visitor flow during major events and services

• Maintain health and safety standards at all times

What We’re Looking For:

• Excellent communication and customer service skills

• Positive attitude and ability to stay calm under pressure

• Comfortable working indoors/outdoors, standing/walking for long periods

• Flexibility with hours, including evenings and weekends

• Desirable: Interest in British history or experience in a heritage or visitor setting

If you’re passionate about heritage, enjoy working with people, and want to be part of a unique and vibrant community, we’d love to hear from you. This role requires a DBS check.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Val Wade Recruitment actively welcomes applications from underrepresented communities and is proud to be an equal opportunities employer and agency.